Issuance of a purchase order to Pyramid Imaging, Inc. signifies your agreement to our Terms and Conditions, regardless of any statement to the contrary.
Our shopping cart is secured using TLS 1.2 to serve as our payment processing. We are dedicated to keeping your information safe and secure.
Credit Cards Accepted
All major credit cards are accepted at the discretion of Pyramid Imaging for orders under $2000. This is given as a convenience to our customers in order to accelerate the ordering process and eliminate the time required to qualify a customer's credit line. Please note: credit card transactions will incur an expedite order fee. (Certain Government and Educational accounts may have this fee waived)
Orders of $2,000 or more are accepted once payment terms are approved and set up. Please note: credit reviews can take 1 or more weeks, and a purchase order, valid credit card, and tax exemption certificate will be required for account activation along with other standard credit information.
Due to the tax laws of Florida, the appropriate sales tax will be added for items shipped to a Florida address. Please provide a valid resale tax certificate should you wish your order to be tax exempt.
Return & Exchange Policy
We want our customers to be completely satisfied with our products. If, for any reason, the product does not perform to the published specifications, or if your order arrives damaged, please contact us within 14 days of purchase. We will gladly consider exchanging the item or refunding the original purchase price of the item. For items not damaged or defective, a restocking fee of up to 25% may apply.
Before returning any items, please send an e-mail to [email protected], or call 813-984-0125. Doing so will prevent any unnecessary shipping costs.
Please note the following:
|- Returns or exchanges will be considered
within 14 days of purchase
|- Product must be like new and in resalable condition
|- Product must be returned with all documents and manuals
|- Product must be returned in original packaging
|- Please be sure to securely wrap the item in its original package
|- Indicate the reason for refund or exchange
|- Include a copy of the original invoice with returned items and our RMA form sent to you upon approval of your return.
|- Allow 2 to 4 weeks for the processing of your refund
|- Shipping costs cannot be refunded
Pyramid Imaging will, if requested, sign Mutual Non-Disclosure Agreements (NDAs) when a customer needs integration or design support for their application and wants to maintain their trade secrets. Please contact us for more information.
We neither have an EU-based presence not do we solicit to individuals in the EU. As such , we are exempt from the EU's General Data Protection Regulations (GDPR).
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device when you sign-in to our site and store items in your shopping cart/basket.
Errors on our site
Product prices and availability are subject to change without notice. Errors on the website and email newsletters will be corrected upon discovery. Pyramid Imaging reserves the right to revoke any offer and to correct any errors.