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Pyramid Imaging is an authorized distributor for all products on its website. Are you an OEM, reseller, integrator or academic? Please contact us to see if you qualify for a discount.

Supplier Terms

Issuance of a purchase order to Pyramid Imaging, Inc. signifies your agreement to our Terms and Conditions, regardless of any statement to the contrary.

Secure Shopping

Our shopping cart is secured using TLS 1.2 to serve as our payment processing. We are dedicated to keeping your information safe and secure.

Credit Cards Accepted

All major credit cards are accepted at the discretion of Pyramid Imaging for orders under $2000. This is given as a convenience to our customers in order to accelerate the ordering process and eliminate the time required to qualify a customer's credit line. Please note: credit card transactions will incur an expedite order fee. (Certain Government and Educational accounts may have this fee waived)

Orders of $2,000 or more are accepted once payment terms are approved and set up. Please note: credit reviews can take 1 or more weeks, and a purchase order, valid credit card, and tax exemption certificate will be required for account activation along with other standard credit information.

Sales Tax

Due to the tax laws of Florida, the appropriate sales tax will be added for items shipped to a Florida address. Please provide a valid resale tax certificate should you wish your order to be tax exempt.

Return & Exchange Policy

We want our customers to be completely satisfied with our products. If, for any reason, the product does not perform to the published specifications, or if your order arrives damaged, please contact us within 14 days of purchase. We will gladly consider exchanging the item or refunding the original purchase price of the item. For items not damaged or defective, a restocking fee of up to 25% may apply.

Before returning any items, please send an e-mail to [email protected], or call 813-984-0125. Doing so will prevent any unnecessary shipping costs.

Please note the following:

- Returns or exchanges will be considered within 14 days of purchase
- Product must be like new and in resalable condition
- Product must be returned with all documents and manuals
- Product must be returned in original packaging
- Please be sure to securely wrap the item in its original package
- Indicate the reason for refund or exchange
- Include a copy of the original invoice with returned items and our RMA form sent to you upon approval of your return.
- Allow 2 to 4 weeks for the processing of your refund
- Shipping costs cannot be refunded

Pyramid Imaging Privacy Policy:

Pyramid Imaging will never distribute your information without your consent. By placing an order with Pyramid Imaging, you give consent for Pyramid Imaging to divulge your information for the sole purpose of shipment and payment. Orders placed through are subject to their privacy policy, which can be found here. Pyramid Imaging will not divulge any information outside of that limited scope without prior consent. To better serve our customers, Pyramid Imaging may ask for consent to consult with other parties. Typically these parties are manufacturers who may provide additional support for your application.

Pyramid Imaging will, if requested, sign Mutual Non-Disclosure Agreements (NDAs) when a customer needs integration or design support for their application and wants to maintain their trade secrets. Please contact us for more information.

We neither have an EU-based presence not do we solicit to individuals in the EU. As such , we are exempt from the EU's General Data Protection Regulations (GDPR).


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Errors on our site

Product prices and availability are subject to change without notice. Errors on the website and email newsletters will be corrected upon discovery. Pyramid Imaging reserves the right to revoke any offer and to correct any errors.